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Outsource IT Support and Maintenance for Small Businesses


Outsource IT Support and Maintenance for Small Businesses

What is outsourced IT support?
Simply put, outsourced IT support is a technical service designed to help with computer technology that’s not owned by an internal member of your company. It includes the day-to-day IT support requests any business faces—systems administration requests, tech support and troubleshooting, installing and configuring computer hardware, software, systems, networks, printers and scanners, etc.It’s also a critical function of every business.
Any time you have IT problems, your business can suffer. Issues that go unresolved are all but guaranteed to slow productivity, frustrate staff and cost your organization time and money, both precious commodities for any business. Working with an outsourced IT service provider, however, can eliminate the everyday stresses of IT support, allowing you and your teams to keep your focus where it’s needed. Having a outsourced IT service will ensure you receive the efficient and effective support needed to keep your daily work on track, improve your bottom line and take your business to the next level.
Outsourced IT Support Facts:
So, what benefits come with using an outsourced IT support provider like KL Computer Services?
8 Benefits of Outsourced IT Support- KL Computer Services
There are plenty of reasons to invest in outsourced IT, but here are the top 8 benefits of letting a team manage your IT support.
  1. More time to focus on your business: When you have Outsourced It Support, you can focus your time and attention where it’s needed instead of trying to handle IT situations. There’s no need to occupy someone’s precious time with trying to keep your networks functioning. A managed service provider handles that so you can handle your business.
  2. Access to Professional Expertise: Outsourced IT Support provides access to knowledgeable IT pros who are ready and able to answer questions and provide solutions when needed.
  3. Get IT Support Questions Answered Quickly : Experts provide real-time remote support in short order. No delay, no problem.
  4. Reduce security risks: Outsourced IT providers know compliance standards and regulations, and can implement security strategies to minimize risks associated with data and sensitive information.
  5. Improve employee performance: Using Outsourced It Support and dedicated IT help desk services equates to less downtime and fewer errors. A managed service provider can keep an eye on issues, prevent them from getting worse and resolve them quickly. That leads to better overall performance.
  6. Keep technology up-to-date: Things change quickly with IT. A managed service provider can keep on top of things, saving you money and time.
  7. Reduce IT Operational Costs: One of the most attractive benefits of working with Outsourced IT Support is the savings it provides. Managed service provider help minimize the chance of costly network problems and IT-related downtime. You also know exactly what services you’re receiving and what you’ll be spending per user/per month.
  8. Maintain A Competitive Edge: Just because you’re a small business doesn’t mean you can’t compete with the big guys. A larger company may have access to in-house resources small-to medium-sized business may not enjoy. However, an Outsourced IT Support can provide the same level of expertise a larger company benefits from at a more digestible price-point.
 What does Outsourced IT Support do?
There are a number of services that outsourced IT can provide. here are 7 services Outsourced IT can do for your business.
1. Device and Inventory Management
A business is only as healthy and secure as the devices it relies on. And since only 14% of SMBs consider their security as highly effective, working with an outsourced IT provider can really make a difference. A managed service provider can manage detailed software and hardware information to help with determining purchases and how devices are/will be used, which can lower costs. This way, you’re not over-purchasing or losing track of assets.
How a Outsourced IT Support can help:
  • Hardware procurement
  • Custom security configurations
2.  IT Security and Compliance
Security is always at the forefront of any good approach to IT management. Both are essential to reducing risks and mitigating threats.
How Outsourced IT Support can help:
  • Enforce organization-wide security policies, including routine password resets.
  • Roll out configurations that follow cybersecurity best practices
3. IT Network Management and Server Management
There are any number of problems and threats you may face—system failures and viruses spring to mind—so it’s important to monitor hardware and software in order to stay up-to-date and protected. For that you need a reliable and secure network.
How Outsourced IT Support can help:
  • Manage entire networks remotely
  • Mitigate outage-related downtime
  • Provide proactive network monitoring
  • Offer hardware recommendations and implementation support
  • Keep business operations running smoothly
  • Reduce the complexity and costs an on-site network failure may cause
4. Backup and Disaster Recovery
Whether it’s from a security breach or ransomware attack, human error or natural disaster, lost data can have massive impacts on your business. It can take hours to recover lost data and that can cause permanent damage to your reputation and your business/bottom line. Your company can’t afford the downtime—on average, an employee’s cognition will decrease 20% after a work stoppage—that comes from neglecting backup or disaster recovery.
How Outsourced IT Support can help:
  • Take care of backups (copying data for the purpose of protecting it in case of accidental deletion, corruption, etc.)
  • Manage disaster recovery, making plans for quickly reconnecting/re-establishing access to IT resources, data and applications after an outage
  • Develop effective strategies for a solid recovery plan
5. Storage
Consider this: 20% of SMBs will suffer a failure of some sort every five years that will cause them to lose critical data. Strong storage technologies can make a big difference on how successfully you manage your business, drive productivity, reduce costs and enhance security. This is important whether you’re using the Cloud, onsite servers or a combination of both.
How Outsourced IT Support can help:
  • Provide product expertise and integrated hardware and software services
  • Support infrastructure
  • Assess current storage setup to ensure that it is optimized for maximum efficiency
6. Employee On/Off Boarding
Onboarding a new employee should be an easy and pleasant experience for both you and your new hire. And, of course, offboarding one should be as stress-free as possible. Whether it’s getting hardware and all necessary credentials set up on day one, or updating security and access permissions upon departure, an MSP can change something complicated and time-consuming into a quick and easy process.
How Outsourced IT Support can help:
7. Real-Time Support
Since it’s your go-to resource for IT service questions and needs, the help desk is an essential part of the technology system of any company and, therefore, a key element of any smart business plan.
How Outsourced IT Support can help:
  • Provides a centralized resource to troubleshoot problems and facilitate solutions
  • Manages and monitors user requests and incidents, answering questions and handling communications for day-to-day activities
  • Handles service outages and planned service changes
  • Saves you trouble and time and keeps your business in good working order
Thank you,
KL Computer Services- Reliable Onsite IT Support.

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